Privacy policy

Last updated: May 2, 2026

ARTICLE 1 - PERSONAL INFORMATION COLLECTED

When you make a purchase from Kwoya, we collect the personal information you provide, such as your name, address, and email address, as part of the buying and selling process. We also automatically collect your computer’s IP address, which we use to learn more about your browser and operating system.

Email marketing, if applicable: With your consent, we may send you emails about our products, new offers, and other updates.

ARTICLE 2 - CONSENT

How do we obtain your consent?
When you provide us with personal information to complete a transaction, such as verifying your credit card, placing an order, or returning a purchase, we assume that you consent to the collection of this information for those specific purposes.

For secondary purposes, such as marketing, we will explicitly ask for your consent or give you the option to opt out.

How can I withdraw my consent?
If, after giving your consent, you change your mind and no longer want us to use your information or contact you, you can contact us at: support@kwoya.com

ARTICLE 3 - DISCLOSURE

We may disclose your personal information if we are legally required to do so or if you violate our Terms and Conditions.

ARTICLE 4 - SHOPIFY

Our online store runs on the Shopify platform. Shopify provides us with the e-commerce platform we use to sell our products to you. Your data is stored on secure Shopify servers protected by a firewall.

Payments:
If you complete your purchase through a direct payment gateway, your payment information is encrypted according to PCI-DSS standards. Your transaction data is retained only as long as necessary to complete the transaction and is then deleted.

All direct payment gateways comply with PCI-DSS, which ensures secure processing of payment information. For more information about Shopify’s privacy practices, please refer to the Shopify Terms of Service and Shopify Privacy Policy.

ARTICLE 5 - THIRD-PARTY SERVICES

Third-party service providers we use will only collect, use, and disclose your information as necessary to provide their services to us.

For external payment processors, we recommend reviewing their privacy policies to understand how they process your information.

International data transfer:
Some of our service providers are located outside the European Economic Area (EEA). In these cases, we ensure appropriate safeguards, such as standard contractual clauses, to ensure that your data is protected in accordance with the GDPR.

ARTICLE 6 - SECURITY

We take reasonable measures and follow industry standards to ensure the security of your personal information.

When you provide us with your credit card information, it is encrypted using SSL technology and stored with AES-256 encryption.

Although no method of online transmission is 100% secure, we comply with PCI-DSS and implement additional generally accepted security standards.

ARTICLE 7 - COOKIES AND CONSENT

We use cookies to improve your shopping experience.

When you first visit our website, we display a cookie notice where you can set your preferences. You can withdraw or adjust your consent at any time through the cookie settings in your browser.

Examples of cookies used:

  • _session_id, unique token, session

  • _shopify_visit, no data stored, active for 30 minutes

  • _shopify_uniq, no data stored, expires at midnight

  • cart, unique token, active for 2 weeks

ARTICLE 8 - DATA SUBJECT RIGHTS (GDPR)

You have the right to:

  • Access your personal information

  • Request correction or deletion of your information

  • Restrict or object to processing

  • Transfer your data, also known as data portability

Requests can be submitted via support@kwoya.com

ARTICLE 9 - AGE OF CONSENT

By using our website, you confirm that you are at least the age of majority in your country of residence, or that you have given us permission to allow a minor under your supervision to use our website.

ARTICLE 10 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this Privacy Policy at any time. Changes will take effect as soon as they are posted on our website.

In the event of a merger or acquisition of Kwoya, your information may be transferred to the new owners so that we can continue to provide products to you.

Contact Details

Store Name: Kwoya
Address: 1209 MOUNTAIN ROAD PL NE #6081, ALBUQUERQUE, NM 87110

Email: support@kwoya.com

Opening Hours:

Monday to Saturday: 9:00 AM – 5:00 PM
Sunday: Closed